Frequently Asked Questions


We’ve collected the most Frequently Asked Questions on this page for easy reference. If your question isn’t answered here, please click here to contact a Customer Support Representative.

General Banking Questions

What are the current rates on products offered by Valley National Bank? Can I find this information online?
You can find interest rates for Checking Accounts, Savings Accounts and CDs on our rate chart, you can call 918-495-1700 or stop by any Valley National Bank location to obtain rates.
What is Valley National Bank’s Routing/Transit or ABA number?
103902717 for check and ACH services only.
How do I change my address or phone number?
You can update your address and phone number by any of the following:

  • Fax 1-918-524-3639
  • Mail to 4812 E. 81st St. Tulsa, OK 74137
  • Online via the NetTeller Message Center
How can I send a wire transfer?
You can send an outgoing wire transfer at any Valley National Bank location
What information do I need to send a wire transfer?
The person or business you are trying to send a wire to should provide you with wiring instructions that contain the receiving banks’ name, address, and routing number along with the beneficiaries name, address and account number.
How can I receive a wire transfer?
Contact a wire specialist at 918-495-1700 for assistance.

Checking & Savings Accounts

Can I re-order checks online?
Valley National Bank has partnered with Deluxe to safely and conveniently provide check re-ordering via www.ordermychecks.com. Or you can call us at 918-495-1700, toll free at 1-844-9VALLEY or visit any Valley National Bank location.
How can I place a stop payment on a check, BillPay check or ACH?
You may request stop payment services for a check that has not already been accepted by Valley National Bank for processing. You may also request a stop payment by contacting us at 918-495-1700 or toll free at 1-844-9VALLEY or visit any Valley National Bank location.

Debit & Credit Cards

Why was I assessed an ATM fee?
You may be charged a terminal fee by another bank when using your Valley National Bank Debit card at their ATM when making cash withdrawals. You may also be charged a fee by another bank for a balance inquiry even if you do not complete a funds transfer. For more information on fees and disclosures, view our checking account pages.
How can I report a lost or stolen debit card?
During normal banking hours, call 918-495-1700 or toll free 1-844-9VALLEY. After banking hours, call 1-800-791-2525.
How can I get a replacement debit card?
By visiting any of our 11 locations.
How can I initiate a Debit/ATM Point of Sale dispute?
Start the process by calling 918-495-1700 or visiting any location to complete the required dispute form.
What if I forgot or need to change my Debit/ATM pin?
Contact us at 918-495-1700 for assistance.

Online Banking

How do I enroll in online banking?
Click here for our enrollment form.
Can I begin using online banking immediately?
Yes, simply complete & submit our easy enrollment form and we will contact you with your ID and password.
What if I forget my ID or Password?
Contact us at 918-495-1700 for assistance.

FDIC Insurance Coverage

Are my deposits insured by the FDIC?
The FDIC coverage for deposits is $250,000.00 per depositor.
How do I determine if all my deposits at Valley National Bank are fully insured by the FDIC?
Visit www.fdic.gov for detailed information on insurance coverage. This includes access to the FDIC’s insurance calculator EDIE (Electronic Deposit Insurance Estimator). The site also includes deposit insurance FAQs and videos.

Miscellaneous

What is the bank’s holiday schedule?
Click here for our holiday schedule.
Does Valley National Bank have a deposit cut-off time?
No. All deposits made during normal banking hours Monday through Friday will be credited on the day of the deposit. Deposits made on Saturday will be credited on the next business day.

Online Community

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